Privacy policy

This privacy policy explains how we use any personal information we collect about you.

When we collect information about you

We collect information about you when you register or subscribe with us, request information, request a proposal for products or services, or place an order for products or services. We also collect information when you request product support, voluntarily complete customer surveys, provide feedback or participate in promotional offers. Website usage information is collected using cookies.

The information we collect about you and how we use it

We collect information about you to process your order, manage your account and, if you agree, to contact you about other products and services we think may be of interest to you. We use website usage information to enhance our website user’s experience.

Your information may be shared with agents or contractors performing services for Paxton but only for use in connection with the functions these parties will be performing for Paxton. Otherwise we will not share your information with any other organisations unless required to do so by law.


We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing. If you no longer wish to be contacted for marketing, email

Access to your information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us as listed below. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. However in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Paxton Charities Online

Protecting your data

We’re committed to the security of our customers’ data and provide multiple layers of protection for the personal and financial information entered in Paxton  Online.  There are 3 layers of security, the login to the cloud server, the login to the database, and the database itself is password protected.  The data can only be accessed by who you provide the login details to.

You control access

As a Paxton Software customer, you have the flexibility to invite users into your account to view your data, and the person that holds the subscription has control over who has access and what they are able to do.

Data encryption

We encrypt all data that goes between you and Paxton using industry-standard TLS (Transport Layer Security), protecting your personal and financial data.

Secure data centres

Paxton Online is very secure.  It’s hosted in a secure UK based data centre, using the latest security certificates.  The hosting facilities employ robust physical security controls to prevent physical access to the servers they house.  Our platform is monitored 24x7x365 from our system centre. We monitor it for availability, reliability, and speed. A comprehensive external security testing programme is run every month to ensure that our service is secure from known exploits, new vulnerabilities, and targeted attacks.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1 March 2023.

How to contact us

By email to

Or write to us at Paxton Software Limited, 61a High Street South, Rushden, Northants, NN10 0RA.